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Technical Support

After-service assistance

We will send one or two engineer from  our factory to customer’s factory for installation and commissioning and training, customer should be responsible for the room and board and the go-back air tickets and visa fee, and the allowance of 100 USD per day for each person each day.

Customer also can send your engineer to our factory, we will provide one engineer to teach you how to install and commissioning machine for free.

Training assistance

We will provide technical training for our customer. Training content include equipment structure, maintenance, control and operation.  We will appoint a qualified technical personnel to guide. Through training, your technical engineer can master operation and maintenance skills,skillfully adjust process and deal with all fault in time.

Spare parts assistance

To make sure machine’s stable and high efficiency running, it is necessary to use our machine’s original spare parts, we have a large number of spare parts for different machine, so customer can easily receive our spare parts at first time.

Online assistance

We will provide 24hour online technical support. when customer met some problem during our labeling&packing machine operation, customer provide machine video, picture to list problem, we will solve problems for you within 24hours